Return Policy
At Afroboujee, we want you to love your purchase. If an item isn’t right for you, eligible items may be returned for store credit, subject to the conditions outlined below.
For damaged, defective, or incorrect items, contact us before sending a return.Our team will assess the issue and guide you through the next steps.
01.
Store Credit Only
As a multi-brand marketplace, Afroboujee coordinates orders across independent brands, many of which have already been paid to fulfil your order. For this reason, we currently offer store credit rather than refunds for eligible returns.
Store credit can be used toward any item available on the Afroboujee website.
02.
Return Window
Return requests must be made, and items must be returned to Afroboujee, within 14 days of the delivery date. Returns received outside this window may be refused.Once we receive and inspect your returned item, we will issue any eligible store credit within 5 business days of receiving the return.
03.
Return Conditions
To qualify for a return, items must:
- Be returned in their original packaging.
- Be unworn, unwashed, and free from signs of use.
- Have all original tags attached and undamaged.
- Be free from stains, hair, odours, and other signs of wear or damage.
Afroboujee reserves the right to refuse any return that does not meet these conditions.
04.
Items That Cannot Be Returned
The following items are not eligible for return:
- Swimwear.
- Custom-sized items.
- Items ordered with notes, custom instructions or special requests submitted to the vendor.
Please review product details and sizing information carefully before placing your order, particularly for items that cannot be returned.
05.
Return Shipping Costs
The cost of return shipping will be deducted from your store credit. Customers are responsible for ensuring that returned items are securely packaged for transit.
06.
Exchanges
If you would like a different size or color, please return your original item in accordance with this policy and place a new order for your preferred option. Availability is not guaranteed, and the new order will be subject to the prices and terms in effect at the time of purchase.
07.
Return Refusals and Misrouted Items
Afroboujee reserves the right to refuse returns received after the 14-day return window or that otherwise fail to comply with this policy.
Afroboujee is not responsible for items sent to us by mistake or for items returned outside the authorized return process. Please contact us before sending a return to receive instructions.
For assistance with a return, please contact us through our designated customer support channel before shipping your item.
08.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or materially different from the item described on our website, please contact us at support@afroboujee.com within 48 hours of delivery. Include your order number and clear photographs or videos showing the issue. Please keep the item and its original packaging while we review your claim.The cost of return shipping will be deducted from your store credit. Customers are responsible for ensuring that returned items are securely packaged for transit.
Our team will assess the issue and work with the relevant brand to determine an appropriate resolution. Depending on the circumstances and applicable consumer protection laws, this may include a replacement, store credit, or refund. Items confirmed to be damaged, defective, or incorrectly supplied will be handled separately from standard change-of-mind returns. We will communicate the next steps and any return shipping arrangements once your claim has been reviewed.
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